Confirmation Policy

 The day before your cleaning, you'll receive a reminder text for your appointment. Please make sure to answer the text to confirm the appointment.

 If we do not receive a text back confirming the appointment, we will send out a second message. If we do not hear from you before we close (7pm), your appointment is subject to being rescheduled.

 Aimee's Way Cleaning LLC will not show up to your home without getting a confirmation text from you no matter how long the appointment has been on the schedule. 

Health Policy

 If you or anyone in your home has any illness that is even mildly contagious, your appointment will need to be rescheduled. Any appointment that is 5 days or less away from the time you or someone in your home falls ill, we will need to be informed asap so we can reschedule your appointment. If your appointment needs to be rescheduled due to illness, your new appointment date needs to be a minimum of 5 days from the time in which you or someone in your home fell ill. 

 If anyone from Aimee's Way Cleaning LLC shows up to your home for your appointment and you or someone in your home has a contagious illness, we will leave and your appointment will be rescheduled. Failure to inform us of a contagious illness in your home resulting in us showing up and having to leave is subject to a fee.

 

Cancellation Policy 

 We understand that life happens and things don't always go as planned which is why our cancellation policy is fairly lenient. 

 Any Aimee's Way Cleaning customer who reschedules or cancels their appointment atleast 3 times in a row will have to start paying an upfront, non refundable deposit of 50% of whatever their usual fee is for all appointments going forward that will be due prior to us arriving for your appointment. 

 For example, let's say your maintenance cleaning rate is $150 per clean, it's been brought to your attention that you've reschedule 3 times in a row and are now enrolled in cancellation deposits and you have an appointment scheduled for 9 am tomorrow. You would need to pay a $75 cancellation deposit by 8:59 am the day of your appointment before we would be able to clean.
 
 Failure to pay the cancellation deposit will result in your appointment being cancelled and we will discuss further action.